Refund Policy
Thank you for ordering from PineValleyReach. We are committed to ensuring the satisfaction of our customers. The following policy outlines the conditions under which refunds are provided.
Cancellation and Refund
If you wish to cancel your order, please contact us immediately via our website pinevalleyreach.site or phone +39 06 1234 5678. Orders canceled prior to food preparation will be refunded in full to your original method of payment. If cancellation occurs after food preparation has begun, we regret to inform you that a refund may no longer be possible, as resources will have been committed to preparing your meal.
Incorrect or Incomplete Orders
We take pride in the quality of our food and service. If you receive an order that is incorrect or incomplete, please get in touch with us within 2 hours of delivery or pickup. After verifying the issue, we will either correct the order or offer a refund using the same payment method you used initially.
Food Quality
Every dish from PineValleyReach is prepared with the utmost care and high-quality ingredients. However, if our food does not meet your expectations in terms of quality or freshness, please inform us within 2 hours of receiving your order. We will need a detailed description of the issue. We will offer an appropriate resolution, which may include a replacement, credit, or a refund to your original payment method.
Process for Refund
To initiate a refund, please contact us with your order details at +39 06 1234 5678 or through our website pinevalleyreach.site. Refunds will be processed within 7-10 business days upon confirmation of the issue. Refunds will be issued in the original form of payment, except in circumstances where the original form of payment is no longer available.
Refund Timeline
Once we process the refund, it may take up to 7-10 business days for the refund amount to reflect in your account, depending on your bank or credit card issuer.
Non-refundable Items
Delivery fees and gift cards are not eligible for a refund. Additionally, any consumable items such as soft drinks and lemonades that have been opened or consumed may not be refunded, except in cases where quality issues are raised in accordance with our Food Quality policy above.
Changes to the Refund Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on the website. This refund policy was last updated on April 1, 2023.
Contact Information
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at +39 06 1234 5678. Our customer service team is available to provide assistance and resolve any issues you may have.
Address
For returns or queries in person, you can find us at:
Pizza Lane, Rome, 00184, Italy